Terms and Conditions

Hotel Las Islas welcomes you to a unique and exclusive accommodation, located by the sea, within the National Park of Rosario Islands. If you have any questions about the hotel or would like to receive more information, please feel free to contact us.

WEBSITE TERMS AND CONDITIONS

By using this website, the user affirms their agreement with the terms and conditions outlined below. Please read them carefully before using the site. If you do not agree with any section of the content, please send an email to customer service at servicioalcliente@aviatur.com before using this website.

Hotel Las Islas does not guarantee that its applications will work without interruption or errors, that defects will be corrected, or that the site or server are free from viruses or other harmful components. Under no circumstances shall Hotel Las Islas be held liable for any direct or indirect damage, or consequential damages, including but not limited to loss of profits, replacement costs, inability to use content, errors made in mouse-click access, even if Hotel Las Islas has been advised of the possibility of such damages. If local laws do not permit the exclusion of liability, the exclusions listed above will not apply.

This site is provided to the user for acceptance without negotiation of the terms, conditions, and clauses contained herein. The relationship between the website of Hotel Las Islas and the user will be that of independent contractors, and neither party (including officers, agents, and employees) will be considered or constituted as partners, joint ventures, trustees, employees, or common agents.

The user may not assign, transfer, subcontract, or delegate their rights, duties, and obligations specified here.

TECHNICAL ACCESS REQUIREMENTS

To access the website, the user must have access to the Internet, pay the corresponding access and connection fees, and have the necessary equipment and computer systems to make the connection, including a terminal suitable for the purpose (computer, phone, etc.) and a modem or other access device.

For correct access and use of certain contents and services of the website, the download of certain computer programs or other logical elements onto the user’s computer may be required. Such installation will be at the user’s expense, and Hotel Las Islas disclaims any liability that may arise from it. The homepage will always inform the user of the required features to correctly view and use the website.

PERSONAL AND COMMERCIAL USE LIMITATIONS

This site may only be used to make genuine bookings or purchases and may not be used for other purposes than those described herein. No speculative, false, or fraudulent bookings will be made. The user assumes that they are of legal age to use the site and accept the legal and financial obligations that this entails. The user accepts responsibility for all activities that arise from the use of Hotel Las Islas' website, whether caused by them or by third parties operating under their password. The information, programming codes, products, and other services posted on this portal may contain typographical errors and inaccuracies. Hotel Las Islas will periodically make changes to update the information. As a condition for using this site, the user guarantees that they will not engage in any illegal or prohibited activity as per the above terms, conditions, and requirements.

CONNECTIONS AND LINKS TO THIRD-PARTY SITES

This site may contain links to portals operated by third parties independent of the Hotel Las Islas website.

Hotel Las Islas has no control over these and is not responsible for their contents. The inclusion of these sites on the Hotel Las Islas website does not imply any kind of association with these third parties or their operators. This website connects to other websites; please note that when you enter one of these links, you are leaving the Hotel Las Islas website, and it is not responsible for it. You are advised to read the privacy instructions of these sites, as they may differ from those offered by Hotel Las Islas. Of course, the user is solely responsible for keeping their passwords confidential and for the information contained in their account. Please be very careful with this information.

SECURITY RISKS TO CONSIDER WHEN MAKING TRANSACTIONS ONLINE

A user may be deceived through emails or DNS server tricks to visit a fake site that presents the same design, but where card data is entered into the fraudulent system, stealing the cardholder’s information. Therefore, the user is advised to enter through known domains to minimize risks and make transactions securely.

It is possible that the computer being used for the transaction has spyware or malicious software installed without the user's prior knowledge, which may capture everything typed on the keyboard or capture information from input devices and send it to a network or host online. Therefore, it is recommended that the transaction be made from a trusted device.

AUTHORIZATIONS, LICENSES, AND TRADEMARKS

Hotel Las Islas owns this site and has the necessary authorizations to use the images, graphics, icons, characters, music, texts, software, videos, and other content of the site (hereinafter referred to as "content"), as well as HTML, CGI, WS encoding, and other codes and texts in any format (hereinafter referred to as "code").

No code or content may be modified, altered, copied, distributed, retransmitted, exposed, used, reproduced, and/or published in any way except with the authorization of Hotel Las Islas and in accordance with the instructions of each section of this site.

By accepting these conditions, the user who posts reviews, images, videos, or comments on the website agrees to grant Hotel Las Islas the non-exclusive, perpetual, irrevocable, and fully transferable right to use, reproduce, modify, adapt, publish, translate, create derivative products, distribute, and display such reviews, images, videos, or comments worldwide and in any media. The user will also grant Hotel Las Islas and its sublicensees the right to use the name accompanying such review or comment, if any, in relation to the review or comment.

Any modification or use of the content or code of this site for purposes other than those permitted constitutes a violation of copyright and other intellectual property rights laws, as well as criminal penalties.

Users, and in general, those intending to establish a link between any website and any of the pages of this website, must respect the corporate image and logo of this website. Links from the website to other websites are not allowed unless the logo or any identifying element of the website of Hotel Las Islas is visible, and with prior written authorization from Hotel Las Islas.

This site is designed exclusively for the personal use of the user. Commercializing the content, products, information, software, and services obtained from this site is prohibited.

The content of this site is registered under copyright laws, and is a trademark of Hotel Las Islas.

If you are aware of any infringement of our trademark, please let us know at the email address: vjuridica@aviatur.com.co.

GENERAL CONDITIONS OF THE SERVICES

Once the reservation is made and payment is made by the user, it is understood that the terms and conditions of Hotel Las Islas have been accepted. The policies of the Hotel Las Islas website, those of service providers, and those made known to the user by any means are applicable. Therefore, any cancellation or change may be subject to penalties according to the policies provided.

Taxes, rates, and contributions affecting the rates offered by Hotel Las Islas may change at any time due to government regulations unrelated to the hotel's operations.

Like other websites, AVIANET uses certain technologies, such as cookies, and device fingerprinting, that allow us to make your visit to our site easier and more efficient, providing you with personalized service and recognizing you when you return to our site. For the purposes of this Privacy Notice, "cookies" will be identified as the information text files that a website transfers to the hard drive of the users' computer in order to store certain records and preferences. 

Websites may allow advertising or third-party features that send "cookies" to the owners' computers. 

Cookies are only associated with an anonymous user and their computer, and do not provide their name and surname; in many cases, you will be able to browse any of the AVIANET websites anonymously. When you access any AVIANET website, your IP address (the Internet address of your computer) is recorded, to give us an idea of which parts of the website you visit and how much time you spend in each section. We do not link your IP address to any of your personal information unless you have registered with us and logged in using your profile. 

SALES POLICIES AND GENERAL TERMS & CONDITIONS

1. Types of Rates and Seasons

Hotel Las Islas operates with two rate categories:

a. Flexible Rate

· Applies on weekdays and weekends outside high season.

· Allows modifications and cancellations under the conditions established in this policy.

b. Non-Refundable Rate

· Applies during high season and on other dates depending on commercial availability.

· Does not allow cancellations, changes, or refunds.

High Season – 2026

· February 1 to 28

· Easter Week: March 28 to April 5

· August 1 to 31

· December 19 to 31

All rates apply per bungalow per night, unless expressly stated otherwise.

2. Guarantee, Deposit, and Payment Conditions

· All reservations must be guaranteed with a valid credit card.

· To confirm the reservation, payment of 100% of the accommodation rate is required.

· If payment is not made within the granted deadline, the reservation may be released without prior notice.

· Deadlines and cut-off times are calculated based on the hotel’s local time (GMT-5).

3. Modifications, Cancellations, and No Show

All requests must be submitted in writing to the official reservations email. Verbal requests or requests made through other means will not be accepted.

a. Flexible Rate

· Cancellations or modifications up to 10 days prior to arrival: no penalty.

· Cancellations or modifications less than 10 days prior to arrival: one-night charge as a penalty.

· No Show: one-night charge.

· Date changes are subject to availability and to the conditions in effect at the time of the request.

b. Non-Refundable Rate

· Any cancellation, modification, or No-Show results in a 100% accommodation penalty.

· No refunds or rescheduling are offered, except in cases required by law.

High Season Conditions

· Flexible rates do not apply during these dates.

· A minimum stay of two nights per reservation is required.

4. Check-in, Check-out, and Early Departures

· Check-in: from 3:00 p.m.

· Check-out: until 12:00 p.m.

· Early check-in and late check-out are subject to availability and may incur additional charges.

· To guarantee early check-in or late check-out, the previous night must be reserved.

· Early departure: the cancellation policy corresponding to the purchased rate will apply.

5. Family Policy and Minors

· Infants from 0 to 2 years old must stay in the same room as their parents and will be accommodated in cribs at no additional cost.

· Children from 3 to 11 years old: rate and additional cost according to bungalow configuration.

· Guests aged 12 and over: full rate applies.

· Children under 12 years old should preferably stay in Grand Family Bungalows or Sea Level Bungalows. If unavailable, they may stay in Sea Level Bungalows with an extra bed, subject to capacity.

· Minors under 18 years old must be accompanied by at least one parent or a responsible adult. If the accompanying adult is not one of the parents, written authorization with notarized signature and identity documents is required, in compliance with Law 679 of 2001 and ESCNNA regulations.

6. Pet Policy

· Only dogs and cats are allowed, with an additional stay charge based on weight:

Mini 

Size Weight ( g) 1-4.999 

Rate ( COP )288.000 Rate ( USD) 80

Small 

Size Weight ( g) 5.000 – 12.999 

Rate ( COP )432.000 Rate ( USD) 120

Medium 

Size Weight ( g) 13.000 – 19.999 

Rate ( COP )  576.000  Rate ( USD) 160

Large

Size Weight ( g) Over 20.000

 Rate ( COP ) 720.000 Rate ( USD) 200

· A valid veterinary certificate is required.

· Breeds classified as potentially dangerous must wear a muzzle outside the bungalow and whenever hotel staff access the bungalow.

· A bed and bowl are provided for the pet during the stay.

· Pets must always remain under guest supervision.

Pets are not allowed in:

· Restaurants

· Wet areas (pools, spa)

· Gym

· Areas with sanitary or safety risks

7. Taxes, Fees, and Additional Charges

· Rates do not include 19% VAT (applicable to Colombian residents).

· Foreign guests may be exempt from VAT upon presenting valid documentation at check-in.

· Hotel insurance is optional, in accordance with Colombian regulations, and its rate is informed at the time of booking.

· Other charges may apply depending on the use of additional services.

8. Included Services and Complimentary Amenities

All rates include:

· Buffet breakfast for registered guests, served until 10:00 a.m.

· Wi-Fi throughout the resort

· Two bicycles per bungalow (subject to availability)

· Complimentary activities: astronomy tour, transfer to Isleta, snorkeling, kayaking, and paddleboarding, subject to availability and weather conditions.

9. Visitors and Access

· All visitors must register at the front desk. Depending on the type of visit, additional charges may apply according to internal policy.

· Visitors are not allowed to access to the bungalows unless they are previously registered in the reservation.

10. Special Accommodation Conditions

· Connected bungalows, family configurations, and special room types are subject to availability and the characteristics described in the rate sheet.

· For groups of 10 or more bungalows, events, or banquets, prior quotation and contract are required.

11. Cancellations Due to Force Majeure

In cases of force majeure or events beyond the hotel’s control, date rescheduling may be offered according to availability. Refunds are not provided, except where required by law.

12. Official Channels

· Reservations Bogotá: (+57 601) 344 2704

· Email: reservas.hotel@lasislas.com.co

· Cartagena Front Desk: (+57 605) 651 7123

· Website: www.lasislas.com.co