Terms and Conditions

Hotel Las Islas welcomes you to a unique and exclusive accommodation, located by the sea, within the National Park of Rosario Islands. If you have any questions about the hotel or would like to receive more information, please feel free to contact us.

WEBSITE TERMS AND CONDITIONS

By using this website, the user affirms their agreement with the terms and conditions outlined below. Please read them carefully before using the site. If you do not agree with any section of the content, please send an email to customer service at servicioalcliente@aviatur.com before using this website.

Hotel Las Islas does not guarantee that its applications will work without interruption or errors, that defects will be corrected, or that the site or server are free from viruses or other harmful components. Under no circumstances shall Hotel Las Islas be held liable for any direct or indirect damage, or consequential damages, including but not limited to loss of profits, replacement costs, inability to use content, errors made in mouse-click access, even if Hotel Las Islas has been advised of the possibility of such damages. If local laws do not permit the exclusion of liability, the exclusions listed above will not apply.

This site is provided to the user for acceptance without negotiation of the terms, conditions, and clauses contained herein. The relationship between the website of Hotel Las Islas and the user will be that of independent contractors, and neither party (including officers, agents, and employees) will be considered or constituted as partners, joint ventures, trustees, employees, or common agents.

The user may not assign, transfer, subcontract, or delegate their rights, duties, and obligations specified here.

TECHNICAL ACCESS REQUIREMENTS

To access the website, the user must have access to the Internet, pay the corresponding access and connection fees, and have the necessary equipment and computer systems to make the connection, including a terminal suitable for the purpose (computer, phone, etc.) and a modem or other access device.

For correct access and use of certain contents and services of the website, the download of certain computer programs or other logical elements onto the user’s computer may be required. Such installation will be at the user’s expense, and Hotel Las Islas disclaims any liability that may arise from it. The homepage will always inform the user of the required features to correctly view and use the website.

PERSONAL AND COMMERCIAL USE LIMITATIONS

This site may only be used to make genuine bookings or purchases and may not be used for other purposes than those described herein. No speculative, false, or fraudulent bookings will be made. The user assumes that they are of legal age to use the site and accept the legal and financial obligations that this entails. The user accepts responsibility for all activities that arise from the use of Hotel Las Islas' website, whether caused by them or by third parties operating under their password. The information, programming codes, products, and other services posted on this portal may contain typographical errors and inaccuracies. Hotel Las Islas will periodically make changes to update the information. As a condition for using this site, the user guarantees that they will not engage in any illegal or prohibited activity as per the above terms, conditions, and requirements.

CONNECTIONS AND LINKS TO THIRD-PARTY SITES

This site may contain links to portals operated by third parties independent of the Hotel Las Islas website.

Hotel Las Islas has no control over these and is not responsible for their contents. The inclusion of these sites on the Hotel Las Islas website does not imply any kind of association with these third parties or their operators. This website connects to other websites; please note that when you enter one of these links, you are leaving the Hotel Las Islas website, and it is not responsible for it. You are advised to read the privacy instructions of these sites, as they may differ from those offered by Hotel Las Islas. Of course, the user is solely responsible for keeping their passwords confidential and for the information contained in their account. Please be very careful with this information.

SECURITY RISKS TO CONSIDER WHEN MAKING TRANSACTIONS ONLINE

A user may be deceived through emails or DNS server tricks to visit a fake site that presents the same design, but where card data is entered into the fraudulent system, stealing the cardholder’s information. Therefore, the user is advised to enter through known domains to minimize risks and make transactions securely.

It is possible that the computer being used for the transaction has spyware or malicious software installed without the user's prior knowledge, which may capture everything typed on the keyboard or capture information from input devices and send it to a network or host online. Therefore, it is recommended that the transaction be made from a trusted device.

AUTHORIZATIONS, LICENSES, AND TRADEMARKS

Hotel Las Islas owns this site and has the necessary authorizations to use the images, graphics, icons, characters, music, texts, software, videos, and other content of the site (hereinafter referred to as "content"), as well as HTML, CGI, WS encoding, and other codes and texts in any format (hereinafter referred to as "code").

No code or content may be modified, altered, copied, distributed, retransmitted, exposed, used, reproduced, and/or published in any way except with the authorization of Hotel Las Islas and in accordance with the instructions of each section of this site.

By accepting these conditions, the user who posts reviews, images, videos, or comments on the website agrees to grant Hotel Las Islas the non-exclusive, perpetual, irrevocable, and fully transferable right to use, reproduce, modify, adapt, publish, translate, create derivative products, distribute, and display such reviews, images, videos, or comments worldwide and in any media. The user will also grant Hotel Las Islas and its sublicensees the right to use the name accompanying such review or comment, if any, in relation to the review or comment.

Any modification or use of the content or code of this site for purposes other than those permitted constitutes a violation of copyright and other intellectual property rights laws, as well as criminal penalties.

Users, and in general, those intending to establish a link between any website and any of the pages of this website, must respect the corporate image and logo of this website. Links from the website to other websites are not allowed unless the logo or any identifying element of the website of Hotel Las Islas is visible, and with prior written authorization from Hotel Las Islas.

This site is designed exclusively for the personal use of the user. Commercializing the content, products, information, software, and services obtained from this site is prohibited.

The content of this site is registered under copyright laws, and is a trademark of Hotel Las Islas.

If you are aware of any infringement of our trademark, please let us know at the email address: vjuridica@aviatur.com.co.

GENERAL CONDITIONS OF THE SERVICES

Once the reservation is made and payment is made by the user, it is understood that the terms and conditions of Hotel Las Islas have been accepted. The policies of the Hotel Las Islas website, those of service providers, and those made known to the user by any means are applicable. Therefore, any cancellation or change may be subject to penalties according to the policies provided.

Taxes, rates, and contributions affecting the rates offered by Hotel Las Islas may change at any time due to government regulations unrelated to the hotel's operations.

Like other websites, AVIANET uses certain technologies, such as cookies, and device fingerprinting, that allow us to make your visit to our site easier and more efficient, providing you with personalized service and recognizing you when you return to our site. For the purposes of this Privacy Notice, "cookies" will be identified as the information text files that a website transfers to the hard drive of the users' computer in order to store certain records and preferences. 

Websites may allow advertising or third-party features that send "cookies" to the owners' computers. 

Cookies are only associated with an anonymous user and their computer, and do not provide their name and surname; in many cases, you will be able to browse any of the AVIANET websites anonymously. When you access any AVIANET website, your IP address (the Internet address of your computer) is recorded, to give us an idea of which parts of the website you visit and how much time you spend in each section. We do not link your IP address to any of your personal information unless you have registered with us and logged in using your profile. 

INDIVIDUAL RESERVATIONS

All rates offered by Hotel Las Islas include accommodation and buffet breakfast at Tía Coco Restaurant. The following activities or services are complimentary and subject to availability and/or weather conditions:

Short astronomical tour

Transfer to the hotel’s private island “Isleta”

Snorkeling kit, kayak, and paddleboard

Other services or activities not mentioned above are offered at an additional cost and will be charged to the guest’s room account.

The availability of bungalows must be verified through the website www.lasislas.com.co

, our reservations center at +57 601 3442704, or via email at reservas.hotel@lasislas.com.co

.

Reservations Schedule: Monday to Friday from 8:00 a.m. to 6:00 p.m., and Saturday from 8:00 a.m. to 2:00 p.m.

The hotel’s Guest Services Department is available 24 hours a day, 7 days a week, at +57 605 6517123.

Rooms will not be pre-assigned, and no room number will be confirmed to the guest prior to arrival.

The hotel guarantees the best available room that meets all quality and service standards.

Transportation to the hotel may vary according to guest needs.

Transfers by boat, car, or helicopter are offered upon prior reservation and confirmation.

Low Season: Dates not specified as High Season.

High Season: January 1–15, April 11–21, December 19–January 15, 2026. Includes public holidays in Colombia.

The rate includes buffet breakfast at our restaurant, Wi-Fi, and two bicycles per bungalow.

Check-in: 3:00 p.m.

Check-out: 12:00 p.m.

Early check-in or late check-out: Subject to hotel availability. It is recommended to book an additional night before check-in or after check-out if the guest wishes to guarantee the service.

Rates valid for a maximum of 9 rooms. Rates apply for single, double, or twin occupancy.

Rates are subject to availability or changes.

Rates do not include 19% VAT (to be added when the guest is a Colombian resident) and do not include the hotel insurance fee of COP 16,000 | USD 5 per person per night.

All reservations are guaranteed with 100% payment of contracted services with Hotel Las Islas at the time of booking.

Low season reservations must be canceled at least 72 hours in advance to avoid penalty. After this period, the first night will be charged as a penalty.

For high season reservations, cancellations incur a 100% accommodation penalty (a minimum 2-night stay is required).

Rates are refundable only in the event of flight cancellations, medical emergencies, restrictions preventing hotel service, or force majeure, with supporting proof provided.

Payment deadlines may be extended upon request and subject to hotel approval if required by the client.

The hotel does not manage room blocks; only confirmed reservations with payment terms. The total amount of the stay must be collected from the agency at the time of booking.

Minors under 18 years of age must stay with their parents in Grand Family Bungalows at sea level. If these rooms are not available, terrestrial bungalows must be booked instead (maximum two adults and one minor with an extra bed), which has an additional established cost.

Infants (0–2 years old) must stay in the same room as their parents and will be accommodated in cribs at no additional cost.

Grand Family Bungalow with Private Pool: Offers two levels and can accommodate up to 4 adults (or 2 adults and 2 children) in two separate bedrooms sharing a private pool. Two bathrooms, one in each bedroom.

Connecting Bungalows: Please ask the reservations agent if connecting bungalows are available for the requested dates. These consist of one sea-level bungalow with a private pool and another sea-level bungalow with a jacuzzi. Double occupancy in each (king or twin beds).

Grand Tree-Level Bungalow with Jacuzzi: Accommodation in tree-level bungalows for up to 4 adults in two separate bedrooms sharing a jacuzzi. Two bathrooms, one in each bedroom.

Grand Sea-Level Bungalow with Private Pool: Accommodation for up to 4 adults (or 2 adults and 2 children) in the same bedroom with one king bed and two additional beds, one bathroom, and a private pool.

Grand Tree-Level Bungalow with Private Pool and Jacuzzi: Accommodation among the treetops for 2 adults, plus a lower-level room for 2 additional adults. Two separate bedrooms share a pool and jacuzzi. Two bathrooms, one in each bedroom.

Sea-Level Bungalows with Private Pool at Isleta: 10 bungalows on our private island with the same structure, design, and layout as those in the main hotel complex. They can be booked individually or as a group, and the entire island can be privatized at an additional cost upon request.

Sea-level bungalows with private pools at Isleta are sold as individual rooms. To reserve the entire island, please contact operaciones@lasislas.com.co

 to verify rates, availability, and services.

Cancellations and booking modifications will only be accepted via email, to avoid penalties for No Show.

No Show: 100% of the first night’s rate will be charged for low season reservations. For high season, 100% of the total stay will be charged.

The hotel accepts pets. A bowl and bed will be provided during the stay for an additional cost. Please inquire about rates with your reservations agent.

GROUP RESERVATIONS

To reserve more than 10 bungalows, please contact the Groups and Banquets Coordinator at operaciones@lasislas.com.co

 or call +57 601 3442704.

Hotel boats can be rented even if no other hotel services are contracted. Subject to availability.

Casa Navegante offers private day-pass experiences for up to 20 people, ideal for celebrating special occasions and incentive trips, from 10:00 a.m. to 4:00 p.m. (including a 2-hour navigation around the Ciénaga de Cholón).

The property provides spaces and services to coordinate and plan events, such as logistics, photographers, event planners, tableware and utensils, decoration, musicians, and more.

To download the events brochure, click here.

Parties and events with music are not allowed at the hotel, as the property is primarily intended for relaxation, rest, and immersion in nature.

If a celebration or event with music is indispensable for the client, the 100% of the rooms must be reserved.

Please review our Environmental Policy here.

The hotel prohibits the access of external food and beverage providers unless specifically approved by the General Management.

Right of Withdrawal: In accordance with Law 1480 of 2011 – Consumer Statute, for sales made through non-traditional or remote means, the consumer may withdraw from the purchased services as long as notification is given within five (5) business days following the purchase. This right shall apply only if more than five (5) calendar days remain between the date of purchase and the provision of the service.

Low Season: All dates not specified as high season.

High Season: January 1–15, February, April 11–21, August, and December 19–January 15, 2026. Includes Colombian public holidays.

The rate includes buffet breakfast at our restaurant, Wi-Fi, and two bicycles per bungalow.

The following services are complimentary and must be scheduled at check-in or during the stay (subject to availability and weather conditions):

Astronomical excursion (Astrotour)

Transfer to Isleta (subject to availability)

Snorkeling kits, kayaks, and paddleboards available at the beach

Check-in: 3:00 p.m.

Check-out: 12:00 p.m.

Early check-in or late check-out: Subject to hotel availability. It is recommended to reserve one night prior to check-in or after check-out if the guest wishes to guarantee the service.

Preferential rates available starting from 10 bungalows; applicable for single, double, or twin occupancy.

Commissionable rates: 10% commission applies to accommodation only.

Rates subject to availability or contractual changes.

Rates do not include the 19% VAT (to be added when the guest is a Colombian resident), nor the hotel insurance fee of COP 16,000 | USD 5 per person per night.

The hotel does not manage room blocks, only confirmed reservations with payment terms. 10% of the total stay must be billed to the agency within the first 7 days after signing the contract.

A payment schedule is established for a second payment of 45% ninety (90) days prior to the start of the event. 100% of the contract value must be paid one month before the event.

Cancellations and reservation modifications will only be accepted via email to avoid No Show penalties, and are subject to the policies and clauses established in the “Room Block Contract.”

Rates are refundable only in cases of medical emergencies, restrictions preventing service at the hotel, or force majeure, with supporting documentation.

CONDITIONS AND RESERVATION POLICIES

Rooming List: The form sent by the Groups and Events Department must be completed 20 days prior to the group’s arrival. The rooming list must specify guest accommodations and include copies of passports or identification cards.

Minors under 18 years of age must stay with their parents in Grand Family Bungalows at sea level. If these are unavailable, two terrestrial bungalows must be reserved instead (maximum two adults and one minor with an additional bed), which has an additional established cost.

Children aged 0–2 years must stay in the same room as their parents and will be accommodated in cribs free of charge.

Grand Family Bungalow with Private Pool: Two floors, accommodates up to 4 adults (or 2 adults and 2 children) in two separate bedrooms sharing a private pool. Two bathrooms, one in each room.

Connecting Bungalows: Please consult the reservations agent to verify availability for the requested dates. These consist of one sea-level bungalow with private pool and one sea-level bungalow with jacuzzi. Double occupancy in each (king or twin bed).

Grand Tree-Level Bungalow with Jacuzzi: Accommodation among the treetops for up to 4 adults in two separate bedrooms sharing a jacuzzi. Two bathrooms, one in each room.

Grand Sea-Level Bungalow with Private Pool: Accommodation for up to 4 adults (or 2 adults and 2 children) in the same room with one double bed, two additional beds, one bathroom, and a private pool.

Grand Tree-Level Bungalow with Private Pool and Jacuzzi: Accommodation among the treetops for 2 adults, plus a lower-level room for 2 additional adults. Two separate bedrooms sharing a pool and jacuzzi. Two bathrooms, one in each room.

Sea-Level Bungalows with Private Pool at Isleta: 10 bungalows located on our private island with the same structure, design, and layout as those in the main hotel complex. They may be reserved individually or as a group, and the entire island can be privatized at an additional cost upon request.

Sea-level bungalows with private pools at Isleta are sold as individual rooms. To reserve the entire island, please contact operaciones@lasislas.com.co

 to verify rates, availability, and services. Please specify if additional services such as banquets, DJ, decoration, orchestra, or others are required.

Minimum Food & Beverage Consumption: For groups with more than 10 rooms, the reservation will be subject to the purchase of the hotel’s food and beverage services (lunches, dinners, cocktails, etc.). A minimum consumption of USD 70 per person, per day applies for additional services (breakfast already included in accommodation rate).

It is the responsibility of the agency to submit a list of guest allergies or dietary restrictions prior to arrival.

Cancellations and reservation modifications will only be accepted via email to avoid No Show penalties, and are subject to the policies and clauses established in the “Banquet Reservation Contract.” Rates are refundable only in the event of medical emergencies, restrictions preventing service at the hotel, or force majeure, with supporting documentation.