Terms and Conditions

By using this website, the user confirms their agreement with the terms and conditions set forth below. Please read them carefully before using the site. If you do not agree with any section of the content, please contact customer service at servicioalcliente@aviatur.com before using this website.

Hotel Las Islas does not guarantee that its applications will operate uninterrupted or error-free, that defects will be corrected, or that the site or server are free of viruses or other harmful components. Under no circumstances shall Hotel Las Islas be liable for any direct or indirect damages, or for any consequential damages, including but not limited to loss of profits, cost of replacement products, inability to use the content, or errors made through mouse-click access, even if Hotel Las Islas has been advised of the possibility of such damages. If local laws do not allow the exclusion of liability, the above exclusions shall not apply.

This website is offered to the user for acceptance without negotiation of the terms, conditions, and provisions contained herein. The relationship between the Hotel Las Islas website and the user shall be that of independent contractors, and neither party (including officers, agents, and employees) shall be considered or deemed as partners, joint ventures, trusts, employees, or common agents.

The user may not assign, transfer, subcontract, or delegate any of the rights, duties, or obligations set forth herein.

Technical Access Requirements

To access the website, the user must have internet access, pay the applicable connection fees, and have the necessary equipment and systems to connect to the network, including a suitable device (computer, phone, etc.) and a modem or other access device.

For proper access and use of certain content and services on the website, it may be necessary to download specific software or other technical elements onto the user’s device. Such installation will be the sole responsibility of the user, and Hotel Las Islas shall not be liable for any consequences arising from it. The homepage will always inform the user of the required specifications to properly view and use the website.

Limitations of Personal and Commercial Use

This website may only be used to make legitimate reservations or purchases and may not be used for any other purposes than those described herein. Speculative, false, or fraudulent bookings are strictly prohibited.

The user represents that they are of legal age to use the site and to assume the legal and financial obligations that may arise. The user acknowledges full responsibility for any use of the Hotel Las Islas website, whether carried out by the user or by third parties using their password.

The information, programming codes, products, and other services published on this portal may contain typographical errors or inaccuracies. Hotel Las Islas reserves the right to make changes periodically to update the information. As a condition of using this site, the user guarantees that they will not engage in any illegal or prohibited activity as defined in the terms, conditions, and requirements mentioned above.

Links to Third-Party Websites

This website may contain links to third-party portals operated independently from the Hotel Las Islas website.

Hotel Las Islas has no control over such sites and assumes no responsibility for their content. The inclusion of these links does not imply any association with such third parties or their operators. When accessing these links, you will be entering a website external to Hotel Las Islas, and therefore, the hotel assumes no responsibility.

Users are advised to review the privacy policies of such websites, as they may differ from those of Hotel Las Islas. The user is solely responsible for maintaining the confidentiality of their passwords and account information. Please handle this information with care.

Security Risks in Online Transactions

Users may be exposed to fraud through phishing emails or DNS spoofing, which may redirect them to fraudulent websites that mimic the official site and capture credit card information. Users are therefore advised to access only official domains to reduce risks and ensure secure transactions.

Additionally, the user’s device may be infected with spyware or malicious software capable of capturing keystrokes or input data and transmitting it to external networks. For this reason, it is recommended that transactions be conducted only from trusted devices.

Authorizations, Licenses, and Trademarks 

Hotel Las Islas owns this website and holds the corresponding authorizations for the use of images, graphics, icons, characters, music, text, software, videos, and other content on the site (hereinafter referred to as the “Content”), as well as HTML, CGI, WS coding and other codes and texts in any format (hereinafter referred to as the “Code”).

No Content or Code may be modified, altered, copied, distributed, retransmitted, displayed, used, reproduced, or published under any circumstances, except with prior authorization from Hotel Las Islas and in accordance with the instructions provided in each section of this site.

By accepting these conditions, any user who submits reviews, images, videos, or comments on the website grants Hotel Las Islas a non-exclusive, perpetual, irrevocable, and fully transferable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content worldwide and in any media. The user also grants Hotel Las Islas and its sublicensees the right to use the name associated with such reviews or comments, if applicable.

Any modification or use of the Content or Code of this site for purposes other than those permitted constitutes a violation of copyright laws and other intellectual property rights, as well as applicable criminal regulations.

Users, and in general any individuals intending to create a link between any website and any page of this website, must respect the corporate image and logo of this website. Links may not be established to websites where the logo or any element identifying Hotel Las Islas as the owner of the website is not displayed, without prior written authorization from Hotel Las Islas.

This website has been designed exclusively for the personal use of the user. The commercialization of the content, products, information, software, and services obtained from this site is strictly prohibited.

The contents of this website are protected under copyright laws and are registered trademarks of Hotel Las Islas.

If you become aware of any infringement of our trademark, please notify us at vjuridica@aviatur.com.co.

Use of Cookie Technology

In any use of the Portal, Hotel Las Islas reserves the right to use “cookies.” Cookies are small data files generated on the user’s computer that allow us to obtain the following information:

The date and time of the user’s last visit to our website

The content design selected by the user during their first visit

Security elements involved in controlling access to restricted areas

Users are informed of the option to disable the use of cookies on their devices. Through these cookies, other registered users may be able to see whether you are connected and contact you more quickly and efficiently.

Condiciones Generales de Los Servicios 

Una vez realizada la reserva y efectuado el pago por parte del Usuario, se entiende que se han aceptado los términos y condiciones del Hotel Las Islas, las Políticas Ambientales, las Políticas sobre Mascotas, la Políticas de privacidad y tratamiento de datos personales, el Contrato de Alojamiento, las Políticas de Ventas Individuales y las que se han puesto en conocimiento del Usuario por cualquier medio son aplicables, por lo cual, cualquier anulación o cambio puede estar sujeto a penalidad de acuerdo con las políticas informadas. 

Los impuestos, tasas y contribuciones que afecten las tarifas ofrecidas por el Hotel Las Islas, pueden sufrir variación en cualquier momento por las disposiciones gubernamentales ajenas e independientes a la operación propia del Hotel Las Islas. Las tarifas no incluyen el 19% de IVA (se debe adicionar cuando el huésped es residente colombiano), ni incluyen el seguro hotelero, este es voluntario y deberá ser pagado conforme el valor vigente al momento de llegar al Hotel y hacer uso de la reserva; extranjeros pueden estar exentos (sujeto a verificación de sello de entrada en pasaporte). 

Individual Reservations

All rates offered by Hotel Las Islas include accommodation and buffet breakfast at Restaurante Tía Coco, served until 10:00 a.m.

Room service is available at an additional cost and is offered until 11:00 p.m.

The following activities or services are complimentary and subject to availability and/or weather conditions:

Short astronomical tour

Transfer to the hotel’s private island “Isleta”

Snorkel mask, kayak, and paddleboard for exclusive use within the hotel facilities

Two bicycles per bungalow (subject to availability)

Other services or activities not mentioned above are available at an additional cost and will be charged to the room account.

Bungalow availability must be verified through the website www.lasislas.com.co

, our reservations center at +57 601 3442704, or via email at reservas.hotel@lasislas.com.co

Reservations hours: Monday to Friday from 8:00 a.m. to 6:00 p.m., and Saturday from 8:00 a.m. to 2:00 p.m.

The hotel’s guest services department is available 24 hours a day, 7 days a week at +57 605 6517123

Rooms are not assigned in advance, and no specific room number will be confirmed prior to arrival. The hotel provides the best available room that meets the contracted standards of quality and service.

Transportation to the hotel may vary according to guests’ needs. Transfers by boat, car, or helicopter are available upon prior reservation and confirmation.

Download the details of the available transfer options.

Inspection visits must be scheduled at least 8 days in advance and must take place on weekdays. If your company or agency is interested in arranging an inspection visit, please email: comercial.lasislas.com.co

The hotel is not responsible for natural events (storms, rough seas, heavy rain) or other force majeure situations. In such cases, reservations may be rescheduled without penalty, but no refunds will be issued.

All cancellations or modifications must be requested in writing via email to reservas.hotel@lasislas.com.co

. Verbal requests will not be accepted.

Blocks

The hotel does not handle provisional holds; only confirmed reservations with payment are accepted.

The land-based bungalows with private pools in Isleta are part of the hotel complex; booking all 10 bungalows does not imply exclusive use of the island.

Online rates apply to single or double occupancy in bungalows.

Accommodation Types

Grand Family Elevated Bungalow with Private Pool and Jacuzzi:

Accommodates up to 4 adults (or 2 adults and 2 children). Please note that internal stairs are required to move between rooms within the same bungalow.

Grand Family Elevated Bungalow with Jacuzzi:

Tree-level bungalow accommodating up to 4 adults in two separate bedrooms sharing a terrace jacuzzi. Two bathrooms, one in each room. Please note that stairs are required to move between rooms.

Grand Family Sea-Level Bungalow with Private Pool:

Accommodates up to 4 adults (or 2 adults and 2 children) in two separate bedrooms sharing a private pool. Two bathrooms, one in each room.

Land Bungalow with Private Pool:

Sea-level accommodation for up to 2 adults with access to a private pool.

Land Bungalow with Jacuzzi:

Sea-level accommodation for up to 2 adults with access to a jacuzzi.

Elevated Bungalow with Jacuzzi:

Tree-level accommodation for up to 2 adults with access to a jacuzzi.

Group Reservations

To book more than 10 bungalows, events, or banquets, please contact the Groups and Banquets Coordinator at operaciones@lasislas.com.co or call +57 601 3442704 to receive a quotation, contract details, and information about deposits. All requests are subject to availability and possible rate adjustments.

Casa Navegante offers private day-use experiences for up to 20 guests, ideal for special occasions and incentive trips, from 10:00 a.m. to 4:00 p.m. (including a 2-hour navigation around the Cholón Lagoon).

Hotel Las Islas offers spaces and services to coordinate and plan events, including logistics, photographers, event planners, linens and tableware, decoration, musicians, among others.

Parties and events with music are not permitted at the hotel, as the property is primarily designed for relaxation, rest, and connection with nature.

If a celebration or event with music is essential, 100% of the rooms must be reserved.

The hotel prohibits the entry of external suppliers for food and beverage services unless specifically approved by general management.

For more information, please refer to our Group and Events Policies and Terms.

Pets

The hotel only allows dogs and cats, subject to an additional fee depending on their weight. Please inquire about rates with your reservation agent.

A valid medical/health certificate is required.

Potentially dangerous dog breeds, as defined under Article 126 of the National Police and Coexistence Code (Law 1801 of 2016), must wear a muzzle while outside their assigned area.

Upon check-in, each guest agrees to comply with hotel and pet-friendly area regulations, as well as to assume full responsibility (including financial liability) for any damage or harm caused by their pet during the stay.

A food bowl and bed will be provided for the pet during the stay.

For more information, please refer to our Pet Policy.

Risk Acknowledgment

 During Stay at Hotel Las Islas in Barú

In accordance with the Environmental Policy, I acknowledge that I have been informed about the natural and conservation-oriented concept of Hotel Las Islas, an eco-hotel located in a protected natural environment where native flora and fauna are respected.

I understand that, due to the natural surroundings and the hotel’s environmentally responsible approach, my stay may involve the presence of various animals, including insects, which are native to the area and preserved as part of the local ecosystem.

Although the hotel conducts regular pest and insect control in both private and shared areas, I understand and accept that the presence of animals may occur. The hotel cannot fully control these situations, as they are natural phenomena within the context of ecotourism.

If I encounter any insect or animal that may cause discomfort to myself or others, I will immediately inform hotel management so that trained and authorized staff can take appropriate action to ensure everyone’s well-being and protect the environment.

In the event of any incident involving an animal, Hotel Las Islas will provide first aid but shall not be responsible for any resulting effects, as such incidents are considered force majeure or unforeseeable events beyond the hotel’s control.

Accordingly, Hotel Las Islas shall not be held liable for any damages, discomfort, or dissatisfaction arising from these situations.

Additionally, in order to ensure guest comfort, the hotel may, at its sole discretion and without obligation, offer a room change, subject to availability.

Guests are kindly requested not to touch, feed, or attempt to scare away animals, as this may create risks and disrupt their natural behavior.

Right of Withdrawal

In accordance with Law 1480 of 2011 (Consumer Protection Statute), for sales made through non-traditional or remote channels, the consumer may withdraw from the purchased services provided that they notify their decision within five (5) business days following the purchase. This right applies only if more than five (5) calendar days remain between the purchase date and the service delivery date.

The user may exercise the right of withdrawal through any of the customer service channels provided by Hotel Las Islas, which can be found in the “Contact” section of the website. Subsequently, one of our advisors will contact the user to process the request and may request all necessary information and/or documentation required to proceed.

As established in Article 3 of Law 2439 of 2024, refunds will be processed within no more than fifteen (15) calendar days from the moment the user exercises the right of withdrawal, provided that the user has fulfilled the following obligations:

i) provided complete and accurate information required by the advisor to process the request, and

ii) specified the payment method (e.g., credit or debit card used for the purchase) or the account to which the refund should be issued.

Notwithstanding the above, service providers (such as airlines, hotels, etc.) may request additional information as part of their respective procedures.

Acceptance of the Accommodation 

Agreement

By confirming and accepting the reservation, I declare that I have read, understood, and accepted all the clauses, terms, and conditions of the Accommodation Agreement.

Custody of Personal Belongings

Responsibility for the care and safekeeping of personal belongings lies solely with the guest, unless such items have been declared and entrusted to Hotel Las Islas for safekeeping.

If the guest carries valuable items, they must inform Hotel Las Islas directly so that appropriate measures can be taken to safeguard them. Otherwise, any loss or damage to such items shall be the sole responsibility of the guest, without the possibility of claiming compensation or damages.

Limitation of Liability of Hotel Las Islas

Hotel Las Islas shall not be liable for events of force majeure, acts of God, or third-party actions, including but not limited to accidents, strikes, riots, earthquakes, climatic or natural events, security conditions, political factors, removal of the traveler due to misconduct affecting the trip, denial of entry permits, decisions by the destination country to restrict entry or mobility, death, health-related issues, actions of third parties, or any other event beyond the control of the Hotel that may affect the execution or continuation of the trip.

In such cases, refunds will be processed in accordance with applicable law and the policies established by each service provider, as applicable.

Hotel Las Islas shall not be responsible for personal expenses or any additional costs outside the specific plan incurred by the user, nor for damages or losses caused by the user’s own negligence, lack of skill, or fault. However, Hotel Las Islas reserves the right, in favor of the user, to modify any pre-established itinerary or suspend services according to the user’s needs, without any entitlement to a refund.

Right of Admission

Hotel Las Islas reserves the right to remove any user whose behavior, whether subject to disciplinary or criminal reproach, disrupts the normal execution of services or causes disturbance to others. Such behavior shall be understood as any conduct that violates morals, public order, or good customs.

The user shall bear all costs arising from their removal from the program at their own risk and expense and shall be solely responsible for any claims for compensation or damages made by affected third parties, holding Hotel Las Islas harmless in such situations.

Price Validity and Applicable Rate

Program prices are subject to change due to fluctuations in international currencies, government decisions, modifications in taxes, fees, or contributions applicable to the services provided, as well as other circumstances beyond the control of Hotel Las Islas. Only the prices valid at the time of issuance of the service vouchers, upon confirmation of purchase, shall apply.

Prices published in advertisements and quotations may fluctuate due to changing availability, over which Hotel Las Islas has no control. Prices listed in currencies other than Colombian pesos will be converted according to the applicable exchange rate (TRM) on the payment date. Any administrative or financial costs arising from payments made in foreign currency shall be borne by the user.

Prevention of Child Pornography and Sex Tourism

In accordance with Law 679 of August 3, 2001, issued by the Congress of the Republic, which establishes provisions to prevent and combat exploitation, pornography, and sex tourism involving minors.

In compliance with this law, all individuals are required to prevent, block, combat, and report any exploitation, accommodation, use, publication, dissemination of images, texts, documents, audiovisual files, misuse of global information networks, or the establishment of any form of telematic links related to pornographic material or activities involving minors.

In accordance with Article 17 of Law 679 of 2001, the agency informs tourists that the sexual exploitation and abuse of minors in the country are punishable by both criminal and administrative sanctions under applicable laws. Likewise, in compliance with Resolution 3840 of December 24, 2009, and Article 1 of Law 1336 of July 21, 2009, Hotel Las Islas has adopted a Code of Conduct aimed at preventing and prohibiting the sexual exploitation of children and adolescents in tourism activities.

Accordingly, the user understands and refrains from any activity, action, or omission intended to promote or engage in sexual activities involving minors and agrees to immediately report any suspicion to the appropriate authorities.

Anti-Money Laundering and Counter-Terrorism Financing

Hotel Las Islas declares that it is not included in any local or international lists related to money laundering or terrorism financing control. Likewise, in compliance with Anti-Money Laundering Prevention Systems, it verifies that its subcontractors, suppliers, board members, legal representatives, auditors, clients, and guests are not included in such lists.

The user acknowledges, understands, and voluntarily and unequivocally accepts that Hotel Las Islas, in compliance with its legal obligation to prevent and control money laundering and terrorism financing, and in accordance with the jurisprudence of the Constitutional Court, may unilaterally terminate the provision of services without prior notice if the user’s name appears on international lists such as those issued by the United Nations or OFAC (commonly known as the Clinton List).

Likewise, the hotel may terminate services if the user, as a natural person:

i) registers a person included on any of these lists; or

ii) has been convicted by competent authorities for activities related to illegal conduct, money laundering, terrorism financing, or any related offenses under the Colombian Criminal Code or any regulations that amend or supplement it.

Like other websites, AVIANET uses certain technologies, such as cookies, and device fingerprinting, that allow us to make your visit to our site easier and more efficient, providing you with personalized service and recognizing you when you return to our site. For the purposes of this Privacy Notice, "cookies" will be identified as the information text files that a website transfers to the hard drive of the users' computer in order to store certain records and preferences. 

Websites may allow advertising or third-party features that send "cookies" to the owners' computers. 

Cookies are only associated with an anonymous user and their computer, and do not provide their name and surname; in many cases, you will be able to browse any of the AVIANET websites anonymously. When you access any AVIANET website, your IP address (the Internet address of your computer) is recorded, to give us an idea of which parts of the website you visit and how much time you spend in each section. We do not link your IP address to any of your personal information unless you have registered with us and logged in using your profile. 

SALES POLICIES AND GENERAL TERMS & CONDITIONS

1. Types of Rates and Seasons

Hotel Las Islas operates with two rate categories:

a. Flexible Rate

· Applies on weekdays and weekends outside high season.

· Allows modifications and cancellations under the conditions established in this policy.

b. Non-Refundable Rate

· Applies during high season and on other dates depending on commercial availability.

· Does not allow cancellations, changes, or refunds.

High Season – 2026

· February 1 to 28

· Easter Week: March 28 to April 5

· August 1 to 31

· December 19 to 31

All rates apply per bungalow per night, unless expressly stated otherwise.

2. Guarantee, Deposit, and Payment Conditions

· All reservations must be guaranteed with a valid credit card.

· To confirm the reservation, payment of 100% of the accommodation rate is required.

· If payment is not made within the granted deadline, the reservation may be released without prior notice.

· Deadlines and cut-off times are calculated based on the hotel’s local time (GMT-5).

3. Modifications, Cancellations, and No Show

All requests must be submitted in writing to the official reservations email. Verbal requests or requests made through other means will not be accepted.

a. Flexible Rate

· Cancellations or modifications up to 10 days prior to arrival: no penalty.

· Cancellations or modifications less than 10 days prior to arrival: one-night charge as a penalty.

· No Show: one-night charge.

· Date changes are subject to availability and to the conditions in effect at the time of the request.

b. Non-Refundable Rate

· Any cancellation, modification, or No-Show results in a 100% accommodation penalty.

· No refunds or rescheduling are offered, except in cases required by law.

High Season Conditions

· Flexible rates do not apply during these dates.

· A minimum stay of two nights per reservation is required.

4. Check-in, Check-out, and Early Departures

· Check-in: from 3:00 p.m.

· Check-out: until 12:00 p.m.

· Early check-in and late check-out are subject to availability and may incur additional charges.

· To guarantee early check-in or late check-out, the previous night must be reserved.

· Early departure: the cancellation policy corresponding to the purchased rate will apply.

5. Family Policy and Minors

· Infants from 0 to 2 years old must stay in the same room as their parents and will be accommodated in cribs at no additional cost.

· Children from 3 to 11 years old: rate and additional cost according to bungalow configuration.

· Guests aged 12 and over: full rate applies.

· Children under 12 years old should preferably stay in Grand Family Bungalows or Sea Level Bungalows. If unavailable, they may stay in Sea Level Bungalows with an extra bed, subject to capacity.

· Minors under 18 years old must be accompanied by at least one parent or a responsible adult. If the accompanying adult is not one of the parents, written authorization with notarized signature and identity documents is required, in compliance with Law 679 of 2001 and ESCNNA regulations.

6. Pet Policy

· Only dogs and cats are allowed, with an additional stay charge based on weight:

Mini 

Size Weight ( g) 1-4.999 

Rate ( COP )288.000 Rate ( USD) 80

Small 

Size Weight ( g) 5.000 – 12.999 

Rate ( COP )432.000 Rate ( USD) 120

Medium 

Size Weight ( g) 13.000 – 19.999 

Rate ( COP )  576.000  Rate ( USD) 160

Large

Size Weight ( g) Over 20.000

 Rate ( COP ) 720.000 Rate ( USD) 200

· A valid veterinary certificate is required.

· Breeds classified as potentially dangerous must wear a muzzle outside the bungalow and whenever hotel staff access the bungalow.

· A bed and bowl are provided for the pet during the stay.

· Pets must always remain under guest supervision.

Pets are not allowed in:

· Restaurants

· Wet areas (pools, spa)

· Gym

· Areas with sanitary or safety risks

7. Taxes, Fees, and Additional Charges

· Rates do not include 19% VAT (applicable to Colombian residents).

· Foreign guests may be exempt from VAT upon presenting valid documentation at check-in.

· Hotel insurance is optional, in accordance with Colombian regulations, and its rate is informed at the time of booking.

· Other charges may apply depending on the use of additional services.

8. Included Services and Complimentary Amenities

All rates include:

· Buffet breakfast for registered guests, served until 10:00 a.m.

· Wi-Fi throughout the resort

· Two bicycles per bungalow (subject to availability)

· Complimentary activities: astronomy tour, transfer to Isleta, snorkeling, kayaking, and paddleboarding, subject to availability and weather conditions.

9. Visitors and Access

· All visitors must register at the front desk. Depending on the type of visit, additional charges may apply according to internal policy.

· Visitors are not allowed to access to the bungalows unless they are previously registered in the reservation.

10. Special Accommodation Conditions

· Connected bungalows, family configurations, and special room types are subject to availability and the characteristics described in the rate sheet.

· For groups of 10 or more bungalows, events, or banquets, prior quotation and contract are required.

11. Cancellations Due to Force Majeure

In cases of force majeure or events beyond the hotel’s control, date rescheduling may be offered according to availability. Refunds are not provided, except where required by law.

12. Official Channels

· Reservations Bogotá: (+57 601) 344 2704

· Email: reservas.hotel@lasislas.com.co

· Cartagena Front Desk: (+57 605) 651 7123

· Website: www.lasislas.com.co