Terms and Conditions

Hotel Las Islas welcomes you to a unique and exclusive accommodation, located by the sea, within the National Park of Rosario Islands. If you have any questions about the hotel or would like to receive more information, please feel free to contact us.

WEBSITE TERMS AND CONDITIONS

By using this website, the user affirms their agreement with the terms and conditions outlined below. Please read them carefully before using the site. If you do not agree with any section of the content, please send an email to customer service at servicioalcliente@aviatur.com before using this website.

Hotel Las Islas does not guarantee that its applications will work without interruption or errors, that defects will be corrected, or that the site or server are free from viruses or other harmful components. Under no circumstances shall Hotel Las Islas be held liable for any direct or indirect damage, or consequential damages, including but not limited to loss of profits, replacement costs, inability to use content, errors made in mouse-click access, even if Hotel Las Islas has been advised of the possibility of such damages. If local laws do not permit the exclusion of liability, the exclusions listed above will not apply.

This site is provided to the user for acceptance without negotiation of the terms, conditions, and clauses contained herein. The relationship between the website of Hotel Las Islas and the user will be that of independent contractors, and neither party (including officers, agents, and employees) will be considered or constituted as partners, joint ventures, trustees, employees, or common agents.

The user may not assign, transfer, subcontract, or delegate their rights, duties, and obligations specified here.

TECHNICAL ACCESS REQUIREMENTS

To access the website, the user must have access to the Internet, pay the corresponding access and connection fees, and have the necessary equipment and computer systems to make the connection, including a terminal suitable for the purpose (computer, phone, etc.) and a modem or other access device.

For correct access and use of certain contents and services of the website, the download of certain computer programs or other logical elements onto the user’s computer may be required. Such installation will be at the user’s expense, and Hotel Las Islas disclaims any liability that may arise from it. The homepage will always inform the user of the required features to correctly view and use the website.

PERSONAL AND COMMERCIAL USE LIMITATIONS

This site may only be used to make genuine bookings or purchases and may not be used for other purposes than those described herein. No speculative, false, or fraudulent bookings will be made. The user assumes that they are of legal age to use the site and accept the legal and financial obligations that this entails. The user accepts responsibility for all activities that arise from the use of Hotel Las Islas' website, whether caused by them or by third parties operating under their password. The information, programming codes, products, and other services posted on this portal may contain typographical errors and inaccuracies. Hotel Las Islas will periodically make changes to update the information. As a condition for using this site, the user guarantees that they will not engage in any illegal or prohibited activity as per the above terms, conditions, and requirements.

CONNECTIONS AND LINKS TO THIRD-PARTY SITES

This site may contain links to portals operated by third parties independent of the Hotel Las Islas website.

Hotel Las Islas has no control over these and is not responsible for their contents. The inclusion of these sites on the Hotel Las Islas website does not imply any kind of association with these third parties or their operators. This website connects to other websites; please note that when you enter one of these links, you are leaving the Hotel Las Islas website, and it is not responsible for it. You are advised to read the privacy instructions of these sites, as they may differ from those offered by Hotel Las Islas. Of course, the user is solely responsible for keeping their passwords confidential and for the information contained in their account. Please be very careful with this information.

SECURITY RISKS TO CONSIDER WHEN MAKING TRANSACTIONS ONLINE

A user may be deceived through emails or DNS server tricks to visit a fake site that presents the same design, but where card data is entered into the fraudulent system, stealing the cardholder’s information. Therefore, the user is advised to enter through known domains to minimize risks and make transactions securely.

It is possible that the computer being used for the transaction has spyware or malicious software installed without the user's prior knowledge, which may capture everything typed on the keyboard or capture information from input devices and send it to a network or host online. Therefore, it is recommended that the transaction be made from a trusted device.

AUTHORIZATIONS, LICENSES, AND TRADEMARKS

Hotel Las Islas owns this site and has the necessary authorizations to use the images, graphics, icons, characters, music, texts, software, videos, and other content of the site (hereinafter referred to as "content"), as well as HTML, CGI, WS encoding, and other codes and texts in any format (hereinafter referred to as "code").

No code or content may be modified, altered, copied, distributed, retransmitted, exposed, used, reproduced, and/or published in any way except with the authorization of Hotel Las Islas and in accordance with the instructions of each section of this site.

By accepting these conditions, the user who posts reviews, images, videos, or comments on the website agrees to grant Hotel Las Islas the non-exclusive, perpetual, irrevocable, and fully transferable right to use, reproduce, modify, adapt, publish, translate, create derivative products, distribute, and display such reviews, images, videos, or comments worldwide and in any media. The user will also grant Hotel Las Islas and its sublicensees the right to use the name accompanying such review or comment, if any, in relation to the review or comment.

Any modification or use of the content or code of this site for purposes other than those permitted constitutes a violation of copyright and other intellectual property rights laws, as well as criminal penalties.

Users, and in general, those intending to establish a link between any website and any of the pages of this website, must respect the corporate image and logo of this website. Links from the website to other websites are not allowed unless the logo or any identifying element of the website of Hotel Las Islas is visible, and with prior written authorization from Hotel Las Islas.

This site is designed exclusively for the personal use of the user. Commercializing the content, products, information, software, and services obtained from this site is prohibited.

The content of this site is registered under copyright laws, and is a trademark of Hotel Las Islas.

If you are aware of any infringement of our trademark, please let us know at the email address: vjuridica@aviatur.com.co.

GENERAL CONDITIONS OF THE SERVICES

Once the reservation is made and payment is made by the user, it is understood that the terms and conditions of Hotel Las Islas have been accepted. The policies of the Hotel Las Islas website, those of service providers, and those made known to the user by any means are applicable. Therefore, any cancellation or change may be subject to penalties according to the policies provided.

Taxes, rates, and contributions affecting the rates offered by Hotel Las Islas may change at any time due to government regulations unrelated to the hotel's operations.

Like other websites, AVIANET uses certain technologies, such as cookies, and device fingerprinting, that allow us to make your visit to our site easier and more efficient, providing you with personalized service and recognizing you when you return to our site. For the purposes of this Privacy Notice, "cookies" will be identified as the information text files that a website transfers to the hard drive of the users' computer in order to store certain records and preferences. 

Websites may allow advertising or third-party features that send "cookies" to the owners' computers. 

Cookies are only associated with an anonymous user and their computer, and do not provide their name and surname; in many cases, you will be able to browse any of the AVIANET websites anonymously. When you access any AVIANET website, your IP address (the Internet address of your computer) is recorded, to give us an idea of which parts of the website you visit and how much time you spend in each section. We do not link your IP address to any of your personal information unless you have registered with us and logged in using your profile. 

INDIVIDUAL RESERVATIONS

All the rates offered by Hotel Las Islas include accommodation and breakfast buffet at Tía Coco Restaurant. The following activities or services are complimentary and subject to availability and/or weather conditions:

Short astronomical tour

Transfer to hotel’s private island “Isleta”

Snorkel, kayak, and paddle board kit

​

Other services or activities not mentioned above will be additionally charged to the room account. Bungalows' availability must be verified through the web page www.lasislas.com.co, our reservations center +57 601 3442704 or by email at reservas.hotel@lasislas.com.co.

Reservations' office hours: Monday through Friday 8:00a.m.- 6:00p.m. and Saturday 8:00a.m. – 2:00p.m.  Guest service department at the hotel is available to support 24 hours, 7 days a week at +57 605 6517123.

Rooms will not be assigned previously, that to clarify that no room number will be confirm to the guest before the arrival. Hotel offers the best room available that meets all quality and service standards.Transportation to the hotel may vary depending on guests’ needs. Transfers by boat, car or helicopter are available, previously reservation and confirmation. To download transfer options details, click here.

Site Inspections must be scheduled at least 8 days before. If your company/agency is interested to have a Site Inspection at the hotel please send an email to: comercial.lasislas@lasislas.com.co

Rates do not include 19% VAT (it must be added when guest is Colombian resident), neither do they include hotel insurance of $14,000 COP/$4 USD per night, per person.

Depending on the season, all reservations are guaranteed by credit card or 100% payment of the accommodation

The reservation must be canceled with at least 72 hours in advance, to avoid incurring in penalty, after this period a penalty of the first night will be charged. For reservations in high season, cancellations generate a penalty of 100% of accommodations.

Rates are refundable, in case of cancellation of flights, restrictions that prevent the provision of the service in the hotel or force majeure by sending proof by the guest and during the health emergency by COVID-19

Payment terms are extended upon request and according to hotel availability if required by the client

The hotel does not handle blockages, only reservation confirmation with payment deadline

The Sea Level bungalows in Isleta are part of the hotel complex, booking the 10 bungalows as a whole does not include island privatization.

Rates for single or double accommodation in bungalows.

Children under 12 years old are allowed to stay with their parents in Grand Sea level and familiar bungalows, preferably. If these rooms are not available, Sea level bungalows may be booked for families with children instead.

Toddlers (0-2 years old) may stay in the same room as their parents and will be accommodated in cribs at no additional cost.

Grand Familiar bungalow with private pool: offers two floors and up to 4 adults (or 2 adults and 2 children) can be accommodated in two separate rooms.

Connecting bungalows: #21 and #22 are available for double accommodation each (Double or twin), one of them is a bungalow with pool and the other one is bungalow with Jacuzzi.

Grand Treetop bungalow: accommodation in treetop bungalows up to four adults in two separate rooms sharing jacuzzi. Two bathrooms, one in each room.

Grand sea level bungalow with private pool: offers accommodation in ground bungalow up to 4 adults (or 2 adults and 2 children) in two separate rooms sharing private pool. Two bathrooms, one in each room.

Early check-in or late check-out: Subject to hotel availability. It is recommended to book one night prior to check-in or after check-out when the passenger wishes to guarantee the service.

Check-in: 03:00pm

Check-out: 12:00 m.

Reservation cancellations and modifications will be received only by email to avoid incurring No Show penalties.

No-show: 100% of the rate granted on the first night of reservation, for low season. In high season 100% of the stay will be charged.

The hotel is pet friendly. A plate, bed will be provided during the stay with extra cost. Kindly ask rates to your reservation's agent. 

 Activities and diving brochure:   here

Spa Niña Daniela treatments and relaxing spaces: here. To book treatments now contact:  spaninadaniela@lasislas.com.co / tel: 57 605 6517123.

GROUP RESERVATIONS

To book more than 10 bungalows, please contact Groups & Banquets Coordinator at operaciones@lasislas.com.co or dial +57 1 3442704.

Hotel boats can be rented, even if there is no other service contracted with the hotel. Subject to availability.

Full days at Hotel are not allowed. A full day service at the private island “Isleta” is available. Hours: from 9:00a.m to 4:00p.m. Subject to seasons and availability.

The property offers spaces and services to coordinate and plan an event, such us logistics, photographers, event planners, table linen and utensils, decoration, musicians, among others.

Parties and events with music are not allowed at the hotel, the property is mainly for relaxation, rest and be immersed in nature. If a party or event with music is a must for the client, 100% of the rooms must be booked. Check out our Environmental Policy here

Isleta (hotel private Island) accommodations are sold regularly for groups/events. In case groups/events are not confirmed, accommodations will be sold 15 days before check-in date for individuals.

Hotel prohibits the Access of other suppliers for food and beverage consumption unless specific approval from general management.